Privacy Policy

Introduction

Welcome to jj55. We are committed to protecting the personal information of every player who uses our online casino and sports betting platform in Bangladesh. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you hold over your own information.

By creating an account or continuing to use the jj55 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

Information We Collect

When you register and use jj55, we may collect the following categories of personal information to provide you with a safe, seamless, and personalised experience on our platform:

• Identity information: full name, date of birth, username, and profile photograph (where applicable).
• Contact information: email address, mobile phone number, and city or district of residence in Bangladesh.
• Financial information: deposit and withdrawal transaction records, preferred payment method (bKash, Nagad, Rocket, Upay, bank transfer), and account balance history.
• Technical information: IP address, browser type and version, device type, operating system, session duration, and pages visited on the jj55 platform.
• Gaming activity: game preferences, betting history, bonus claims, wagering records, and responsible gaming tool settings.

We collect this data directly from you during registration, from your interactions with the platform, and automatically through cookies and similar tracking technologies as you browse jj55.

How We Use Your Information

jj55 uses your personal data solely to provide, improve, and protect our services. We do not use your information for any purpose not listed here. Specifically, we use collected data to:

• Verify your identity and age (21+ requirement) when you create or access your account.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfer securely and without delay.
• Deliver and personalise your gaming experience, including cricket betting, live casino, slots, crash games, and fishing games.
• Send you promotional communications, bonus offers, and platform updates — but only where you have given explicit consent.
• Detect, investigate, and prevent fraud, money laundering, and other unlawful activities as required by applicable regulations.
• Monitor and improve our platform's performance, security, and user experience based on aggregated analytics data.

Data Sharing and Disclosure

jj55 does not sell, rent, or trade your personal data to any third party. We treat your information with strict confidentiality. However, there are limited, specific circumstances under which your data may be shared:

We may share necessary information with the following categories of parties, and only to the extent required:

• Payment processors and financial service partners (such as bKash, Nagad, Rocket, Dutch-Bangla Bank, City Bank, BRAC Bank) to facilitate deposits and withdrawals on your behalf.
• Regulatory and law enforcement authorities, if we are legally required to disclose information under applicable law or court order.
• Technology and security service providers who assist us in operating and protecting the jj55 platform — all bound by strict confidentiality agreements and data minimisation obligations.

Cookies and Tracking Technologies

jj55 uses cookies — small text files stored on your device — to enhance your browsing experience, remember your login session, and analyse how our platform is used. Cookies allow us to show you relevant content, keep your account session active, and help us diagnose technical issues quickly.

We use three types of cookies: essential cookies (required for the platform to function), analytical cookies (to understand usage patterns), and preference cookies (to remember your settings). We do not use advertising cookies or third-party retargeting cookies.

Data Security

The security of your personal data is a top priority at jj55. We implement industry-standard technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, alteration, or destruction. These measures include SSL encryption for all data in transit, encrypted storage for sensitive account and financial data, role-based access controls limiting staff access to personal data, regular security audits and vulnerability assessments of our platform infrastructure, and two-factor authentication options for your account.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to choose a strong, unique password for your jj55 account and never share it with anyone.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law, financial regulations, and anti-money-laundering obligations. In practice, account records and transaction histories are retained for a minimum of five years following account closure to comply with standard financial compliance requirements.

Analytical and non-essential data such as session logs and aggregated usage statistics are retained for a shorter period — typically no more than 24 months — before being anonymised or deleted.

Your Rights Over Your Data

jj55 respects and upholds your rights in relation to your personal data. You may exercise any of the following rights by contacting our support team:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete information.
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations.
• Right to object: object to the processing of your data for direct marketing or profiling purposes.
• Right to data portability: request that your data be transferred to you or another service in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at [email protected] with your registered account details and a description of your request. We will respond within a reasonable timeframe consistent with applicable data protection standards.

Third-Party Links

The jj55 platform may occasionally display references to third-party services such as payment providers or game studios. jj55 is not responsible for the privacy practices of any third-party organisation. We encourage you to review the privacy policies of any external service you interact with, as their data handling practices may differ materially from ours.

Age Restriction and Minor Protection

jj55 is strictly an adults-only platform. We do not knowingly collect, store, or process personal data from individuals under the age of 21. During account registration, we require all users to confirm that they are 21 years of age or older. If we discover that personal data has been submitted by or on behalf of a minor, we will delete that data immediately and close the associated account.

Changes to This Privacy Policy

jj55 reserves the right to update or revise this Privacy Policy at any time in response to changes in law, platform features, or data handling practices. When we make material changes, we will notify active account holders by email or by displaying a prominent notice on the jj55 platform. The date of the most recent revision will always be shown at the top of this page.

Your continued use of jj55 following the publication of any changes constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jj55 handles your personal data, our support team is available to assist you.

You can reach us by email at [email protected]. Our team responds to privacy-related queries within 3 to 5 business days, Bangladesh Standard Time (BST, UTC+6).